What you are buying, and what you are not

Placeholder terms — review with a solicitor before launch.

The service

XignalPro Home Diagnostics provides an instrumented survey of a residential property and a written report of the findings, in the scope set out in the package you book. We do not supply, fit, recommend by brand, or take commission on any product or remediation work.

Booking and payment

Prices are agreed in writing before the survey is booked and do not change based on what we find. A deposit of 25% is taken at booking and the balance falls due on delivery of the report. Add-ons are agreed in writing before they are carried out.

Cancellation

You may cancel or reschedule at no cost up to 48 hours before the survey. Inside 48 hours we retain the deposit to cover the reserved slot. If we cancel, you get a full refund and priority rebooking.

Access and conditions

You confirm that you are the owner or occupier, or that you have permission to commission a survey of the property. We need safe access to the areas listed in your booking confirmation. Areas we cannot safely reach are recorded in the report as not surveyed.

Some measurements depend on conditions outside anyone’s control — a thermal survey needs a temperature differential, a daylight survey needs representative weather. Where conditions prevent a valid measurement, we will say so and return to complete it at no extra charge.

Loggers

Air quality and noise loggers remain our property throughout. Please leave them switched on and in position for the agreed window. Devices lost or damaged beyond fair wear are chargeable at replacement cost.

Your report

You receive a licence to use the report for your own purposes, including sharing it with your builders, architects, insurers or advisers. We retain copyright in the report format and the platform. You own the underlying measurement data.

Limits of the survey

This is the section worth reading twice.

• A survey is a record of measurements taken at a point in time, under recorded conditions. It is not a warranty about future conditions.
• Nothing in a report is medical advice, and no reading should be read as a diagnosis or a statement about anyone’s health. If you have a health concern, speak to a doctor.
• A survey is not a structural, electrical, gas or building regulations inspection, and does not replace one. Where we see something that looks like a job for another professional, we say so.
• Recommendations are our professional opinion based on the measurements. Whether to act on them is your decision, and implementation is not part of this service.

Liability

We carry professional indemnity and public liability insurance; certificates are available on request. Our liability for any claim arising from a survey is limited to the fee paid for it, except where liability cannot lawfully be limited. We are not liable for the cost or outcome of remedial work carried out by third parties.

Complaints

Write to hello@xignalpro.com. We acknowledge within two working days and aim to resolve within fourteen. If a finding in your report turns out to be wrong, we re-survey the relevant part at no charge.